In today?s fast moving society, people expect a quick response in the Car Breakdown Cover business just as in any other business sector. In fact, the general public are probably programmed to expect it more so in this particular business.
But what type of response can you expect? Well, most calls for help to the RAC are answered within 12 seconds and the RAC?s advanced breakdown delivery service uses digitised mapping to help find you quickly.
Utilising some of over 6,000 satellites orbiting our planet, iCAD (intelligent Computer Aided Dispatch) swings into action when you call the RAC?s breakdown centre - by calculating the approximate position from your mobile phone signal. They can find you even if you don?t know where you are!
Automatic Vehicle Location
All RAC?s patrol vans are fitted with a satellite location system which enables control to send the most appropriate Rescue patrol to you via the shortest route, which means they get to you as quickly as possible.
At any time control knows where patrol vehicles are and can give you updated arrival times. In a breakdown situation, utilising the latest technology isn?t only convenient, it?s essential.
The reassurance given by a simple text message stating approximate arrival time of a Rescue vehicle cannot be overstated. Almost everyone would appreciate this simple service but for those in a vulnerable position, such as a lady alone at night or a family with children in the car, this service offers real comfort.
Data Terminals
RAC?s patrol vans have onboard ?data terminals? which are constantly in touch
with iCAD. The mobile data terminals enable receipt of essential information and feedback, which ensures your car breakdown, is dealt with efficiently and effectively.
It?s good to get a quick response to your call for help and text messages which keep you updated. Just two small services which go a long way to making your car breakdown experience a little less hassle for you.
(Posted by Glass Machinery, April 3, 2008, 11:04 AM)